FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Title: Lead Advisor - Operational Risk Management
Management Level: P3
Job Category: Manager
Job location – Bengaluru
About the Job:
This Second Line of Defense role is responsible for assessment and oversight of risks taken by the Bank at an intermediate to advanced level of ability. The role provides oversight of the First Line of Defense activities through objective risk assessment, effective challenge, monitoring, and reporting of the Bank's Risk Profile, including top and emerging risks. It facilitates the development of analyses and reports to support the appropriate identification, assessment, monitoring, and reporting of new or existing risks and assists in the review and enhancement of internal controls. This role gathers and maintains a strong knowledge of new or emerging risk management techniques and trends through professional networking and industry involvement and develops collaborative partnerships with internal departments, external auditors, regulatory agencies, and other stakeholders to support the company's Risk Management Framework.
The role will be responsible for performance of the Second Line Risk Oversight in the area of banking operations, credit, finance, and corporate functions such as human resources, facilities, and administration. Therefore, The role requires good knowledge of operational and compliance risks in a bank and a broad understanding of the control environment mitigating those risks. This will require broad knowledge of Consumer / Commercial Lending products and services, as well as applicable laws and regulations for successful engagement with the first line business and Business Risk and Control.
The role requires to interact closely with first line Business Unit (BU) leaders, Business Risk & Control associates (BRCs) and other stakeholders in First Citizens India and/or in US, for their day-to-day work. Further, the role will require to discuss key findings and observations (if any) with the stakeholders and disposition identified gaps as per the Operational Risk Oversight procedures and should follow the relevant First Citizens Bank (FCB) standards for reporting of an Operational Risk Event (ORE) and Issues Management, and timely first line business risk & control (BRC) actions in resolving the gaps to mitigate the relevant risks.
The person in this role should have strong risk management expertise, exceptional written and oral communication skills, strong understanding of banking business processes, stakeholder management skills and the ability to manage multiple projects and deadlines at once. Further, the person should have a strong understanding of various banking processes broadly including but not limited to operations, credit, finance, and corporate functions such as human resources, facilities and administration. The right candidate will be a pivotal team member in establishing and supporting strong governance within the function. The ideal candidate will be a self-starter, able to work independently and capable of supporting leadership and providing innovation for the risk function.
Experience in providing Risk Oversight in a bank or large financial institutions is preferred. Exposure to performing review and challenge activities as part of second line risk management is preferred.
The ideal candidate will:
Risk Management - supports the planning, execution and formal review of FCI’s First Line & Second Line Risk Programs as per First Citizen Bank’s (FCB) ERM framework and ORM framework. Maintains relations with the BRC and timely escalates any key matters to the ORM Leadership for necessary actions.
Subject matter expertise – Provides credible and effective risk-focused review and challenge to FCI Business functions based on industry knowledge and gained expertise
Committees and Projects - Provides support for other ERM & ORM programs and initiatives. Participates as a risk advisor on project teams or governance structures to provide guidance on risk best practices, processes, and regulatory requirements
Audit & Regulatory Support - Assists in managing preparation activities for ORM Internal Audit and regulatory exams. Partners with managers to ensure components are received in a timely manner for posting prior to exam start.
Ad-Hoc Support - Assist in providing support to Ad-hoc requests (as required)
What You’ll Bring:
Provide effective challenge on first line Risk Program for FCI (RCSA, ORE, Issues Management, etc.).
Provide risk oversight of business functions of FCI for adherence to applicable Enterprise Policies & Standards.
Provide risk oversight of business functions of FCI for adherence to applicable laws & regulations governing U.S. banks & GCC in the areas of Human Resources.
Mange timely and high-quality delivery of assigned responsibilities.
Ensure review and challenge is performed as per procedure and in prescribed templates and formats.
Report and escalate any matters impacting the risk profile of the business functions and / or timeliness of delivery of assigned responsibilities.
Risk and control frameworks as it applies to global banks.
Operational & Compliance risks as it relates to banking in general.
Knowledge and experience of risk management in HR / Product / Communications function of a US Bank including but not limited to Talent Acquisitions, Rewards, HR Operations & Payroll.
Knowledge of HRIS (e.g. Workday) is added value.
Knowledge of HR industry practices, labor laws in India, etc. is added value.
Knowledge of Banking Products like Card / Merchant Services, Digital Enablement for Banking services is preferred.
Second line review and challenge activities
Strong communication skills both written and oral
Analytical and logical thinking
Working knowledge of MS tools such as word, Excel and PPT
Education and Experience:
Bachelor's degree or higher in the field of Finance / Human Resources, MBA in Finance / HR, related disciplines
Hands-on experience in providing second line oversight and effective challenge in one or more of the following; operations, credit, finance, and corporate functions such as human resources, facilities, and administration
Experience in providing 2nd Line Review & Challenge or similar 2nd Line roles.
8 to 10 years of banking or financial services risk management experience
Certifications
CIA, CAMS, CFE (These are good to have but not mandatory)
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.