Attending to walk in and telephone enquiries for auto loan in authorized counters assigned.
Evaluating, understanding the customer and then suggesting/ensuring the right finance scheme suitable to the customer is presented.
Explaining to the customer in depth about the loan- Down payment, tenure, EMI amount, date of payment, modes of repayment options available for repayment.
Maintain an enquiry register with all walk-in and telephone enquires recorded on a daily basis.
Follow up of enquiries and status updation in enquiry register.
Ensuring logins are made on time, complete and first time right.(FTR-Credit)
Ensuring files submitted for disbursement are complete in all aspects to ensure First Time Right (FTR- Ops)
Post disbursement of the loan ensuring all post Disbursement documents (PDD) are collected and updated in the software.
Handle Customer queries / grievances and communicate effectively.
Generating additional business through reference sales from new and existing customers.
Achieving daily/weekly and monthly targets assigned.
Organising and participation in below the line (BTL) activities for generating leads at the counter and outside.
Ensuring dealer staff/Manager and Dealer principal rapport is maintained.
Monitor and provide timely feedback to superiors on competitor activities.
Prepare and submit daily MIS reports to reporting official as required
Maintain stationary items as required and place indent well in advance based on requirement
Any other responsibility as may be assigned from time to time by the Competent Authority.