Description
- Fault reduction through call listening and end to End RCA for journeys and problem resolution raised by call center, FGD and other internal groups
- Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR
- Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers
- Handling VIP customers
- Handling escalation from all touch points ( Pre and Post )
- Reduction in calls / complaints